Duties Of Guards

Browse the text of the 1981 booklet "Duties of Guards, Assistants and Special Temporary Assistants On Trains - Wellington Suburban Area." The booklet was published by the Publicity & Advertising Branch, New Zealand Railways.



CONTENTS

Buses replace trains
General Instructions
Passenger Handling
Advice on Delays
Train Equipment
First aid
Protection of Trains

Derailment
Extinguishers
Carriage Lighting
Checking tickets
Passenger Counts
Tickets General
Daily Pay-In




DUTIES OF GUARDS, ASSISTANTS, AND SPECIAL TEMPORARY ASSISTANTS ON TRAINS


The First and Most Important Duty of Every Employee is to Provide for the Safety of the Public and Other Employees:

On occasion incidents of trains being started before all passengers have joined or alighted have occurred.
It is important that the following instructions be carried out by Guards and Assistants:

(a) Multiple Unit Trains: The Guard must not close the doors until the "All Clear" has been passed up the train by each assistant in turn, commencing from the rear. Assistants in the centre coaches must not give the "All Clear" until all passengers in their section of the train are clear and the "All Clear" has been given by assistants to the rear of them. At attended stations, the guard must also receive the signal from the Officer-in-Charge in accordance with Rule 134.

(b) Carriage Trains: On carriage trains, the "All Clear" must similarly be passed along the train to the Guard by the Assistants, each satisfying themselves that all is safe in the section adjacent to them.

(c) In all cases it is important that when a train stops at an intermediate stopping station that train staff leave the carriage or coach in which they are travelling and stand back on the platform a sufficient distance from the train to gain a full view of all the doors in the section of train for which they are responsible.

(d) It is essential that these instructions be carried out in all respects and before the "All Clear " signal is given to the Guard, the Assistant must ensure that no passengers are in the process of joining or leaving their section of the train.

(e) In the event of a train stopping with its rear coaches or carriages short of the platform the Train Assistant must not give the "All Clear " signal to the Guard, but should position himself in a place where he can be clearly observed by the Guard or Train Assistant in advance, and then give the "Danger - Stop" signal by raising both arms above the level of the head in accordance with Rules and Regulations Instruction 11. The Guard when receiving such "stop"signal should approach the Train Assistant and establish the reason and take appropriate action to enable passengers to detrain at the platform. It must be kept in mind that the safety of the passengers is paramount at all times.

(f) Where trains commence their journey at stations with island platforms and there is no Officer-in-Charge on duty, the Guard must check both Up and Down platforms for passengers.

When trains are running on the wrong line both up and down platforms must be checked.

(g) When the door light on multiple units fail to indicate that doors are closed the Guard must advise the Enginedriver and then make an inspection of the train. If the inspection reveals all doors are closed the Guard is to give a "right-away"  hand signal from luggage compartment door.

(h) Guards must in all cases allocate the work equally between themselves and their assistants, and must instruct the assistants in regard to the method to be followed in the checking of tickets and cars to be checked.

The Guard is in charge of the train and in order to fulfil his duties he should not only be an example to his assistants but should also be in a position where he can ensure that all train members are carrying out their duties in the prescribed manner.



ROUTES TO BE FOLLOWED WHEN BUSES REPLACE TRAIN SERVICES IN HUTT VALLEY SUBURBAN AREA


(i) When buses are utilised to replace train services between Wellington and Upper Hutt or intermediate areas, stations will be serviced from locations indicated below and buses must follow the direct route.

Wellington......

Buses will discharge and pick up passengers at No 9 platform.

Kaiwharawhara, Ngauranga.......

Buses are to stop on the main road adjacent to stations.

Petone.......

Buses are to stop on eastern side of station.

Ava.......

Buses are to stop on Wakefield Street side of station.

Woburn, Waterloo, Epuni, Naenae, Wingate, Taita, Pomare......

Buses are to stop on eastern side of stations.

Manor Park........

Buses must call at station except when alternative feeder transport has been arranged to service this station.

Silverstream, Heretaunga, Trentham, Wallaceville, Upper Hutt.......

Buses are to stop on western side of stations



DOWN buses running between WOBURN and PETONE will run from Cambridge Terrace, Woburn, via Ludlam Crescent, Woburn Road and Tama Street, Wakefield Street and Hutt Road to Petone Station.
UP buses will follow the same route between Petone and Woburn.
When stations are attended staff on duty will direct passengers to buses accordingly.
AT UNATTENDED STATIONS GUARDS OR THEIR ASSISTANTS MUST CHECK STATIONS FOR PASSENGERS.
Unless otherwise instructed when buses are replacing suburban passenger services, Guards and Train Assistants must satisfy themselves that stations are cleared of passengers.
On the Johnsonville line buses replacing suburban services must uplift passengers from bus stops as well as stations.
Whenever possible Traffic Branch Staff will be provided on buses to check tickets and collect fares. Should any bus not be staffed arrangements will be made for tickets to be checked either as passengers join the bus or when they alight.



IN EMERGENCY

WHEN BUSES ARE NOT PREARRANGED, GUARDS OR ASSISTANTS MUST CHECK ALL STATIONS FOR PASSENGERS.
(j) It is expected that Guards in charge of multiple units work from the front as they are then in a position to be on hand to deal with any signalling or points failure that may occur.

(k) Instruction 95 from the Handbook of Instructions relating to electrified services reads as follows:

"Closing of EMU train windows and outside doors"
(i) Before an EMU train is taken out of service the Guard or other authorised member of the Traffic Branch, must close all windows, all end doors and luggage compartment doors.
(ii) The Guard or other authorised member of the Traffic Branch must also inspect the EMU train before it is taken out of service to ensure that all passengers have alighted. This inspection is to be carried out before the driver closes the outside doors of the passenger compartments prior to removing the service from the platform.




GENERAL INSTRUCTIONS

Members are expected to be clean and tidy in appearance when assisting on trains. A collar and tie must be worn, except in the summer months ( November to Easter) when open-necked shirt may be worn with the collar outside the coat. Shirts of multi-coloured floral designs are not permissible. Uniform cap is to be worn at all times whilst in view of public.

Before taking up duty on the first train, assistants are to report to the Assistant Traffic Foreman and inform him of their arrival on duty. They are also to report to the Assistant Traffic Foreman when they have not been allotted work between trains and when they have completed their train assisting duties.

Members must commence duty punctually. If unable to do so on account of sickness the Assistant Traffic Foreman or Roster Foreman must be informed by any means possible as soon as this is known.

Assistants are to be in attendance at their trains at least ten minutes before departure unless official circumstances prevent them from doing so and are to give their names to the Guard for recording on his running sheet. Guards are responsible for confirming the names of Train Assistants assisting on their services against the rostered list prepared by the Assistant Traffic Foreman. Guards are also responsible for recording any failures to carry out duties by the Train Assistants and for the return of the completed form to the Assistant Traffic Foreman on completion of the run.

Guards are to be in attendance at their trains ten minutes before departure time unless this is not possible due to the late running of the previous suburban train worked.

Time permitting, seats must be reversed for the next trip before assistants leave the train. The duty of reversing the seats rests with the assistants on the incoming service but outgoing assistants are to perform these duties before departure if they have not been done.

Guards and assistants are to close offside doors when first reporting to a carriage train and ensure that all doors are closed when passing through the train on checking duties. Doors on all trains are to be closed quietly and not slammed.

Guards and assistants are to close all windows and doors on coaches and carriages going out of service, to prevent rain entering when stored in the yard.

Assistants reporting to a train are to place themselves where they can receive and load luggage, pushchairs, etc., presented by passengers.

Guards and assistants must ascertain the destination of passengers with prams or pushchairs in order that assistance can be given when the passengers leave the train.

Assistance must also be given to elderly passengers. Assistants are to securely fasten the doors of luggage compartments before the train departs. If locks are defective the chain provided is to be used and the defective lock reported to the Guard for attention.

The destination of articles placed in luggage compartments is to be noted so that they may be stowed in readiness to deliver en route. Passengers are to be requested to address all packages before they are accepted for conveyance in the luggage compartment or van. Guards and assistants should carry a small supply of stringed address tags for passengers' use.

Luggage not claimed on arrival of a train must be taken to the Luggage Office. It must not be left at the Foremans Office or on the Platform.

Correspondence boxes in luggage compartments or vans must be checked and delivery made to stations concerned. At Wellington the correspondence is to be placed in the appropriate box in the Traffic Foreman's Office.

Standing passengers are to be asked to move clear of doorways at stopping stations to enable others to alight or join.

Guards and assistants are to call the station name from the doorways of coaches at suburban stations. Special attention must be paid to this after dark and during holiday periods when a number of strangers will be travelling.

Except when it is necessary to go forward to find out information concerning delays or seek assistance from the Guard, Assistants MUST remain in the section of the train for which they are responsible until the service has arrived at its destination.

Guards and Assistants are to enter their time of arrival on duty on timesheet at the commencement of the shift and the booking off time on completion of the shift. Both entries are not to be made when member is signing on.

Alterations to the ordinary roster are posted daily. Members are to read same and note alterations affecting them. Any difficulty in reading the roster should be referred to the Roster Foreman.

When disruptions result in some services being cancelled, Assistants of cancelled services. MUST report immediately to the Roster Foreman for further instructions.

Carriages or coaches must be swept by the Assistants at the terminal station when necessary and as directed by the Roster Foreman. Traffic Foreman or Guard. Cigarette packets. papers etc. must not be swept onto the platform or tracks. but must be placed in receptacles for disposal.

Train Advices, Circular Memorandum and Instruction books are to be read and signed daily.

Lost cap or nippers must be reported promptly to the Roster Foreman or Special Duties Foreman.



PASSENGER HANDLING

Any complaints or matters affecting the travelling public must be handled by the guard. Assistants must seek the assistance of the Guard when problems arise in connection with the conduct of passengers, especially school children. Staff are not permitted to confiscate school tickets. The circumstances of the dispute or behaviour of the children must be referred to the Guard for his attention.

To ensure that adequate "policing" is carried out it is essential that Guards, whenever possible, make frequent checks throughout the complete train thereby making themselves readily available to assist train staff when problems arise.

When confronted with troublemaking passengers Guards are to use their discretion as to the action they take. They must NOT however place themselves in a position which could result in their possibly being involved in an assualt charge Remember, simply placing a hand on a person technically constitutes an assault. It is NOT intended that Guards take the law into their own hands and in cases where disturbances cannot be quelled by a normal verbal approach the Guard should seek the assistance of the Police to handle the situation.

Smoking is not to be permitted in non-smoking carriages or non-smoking multiple unit coaches.

Where musical instruments or portable radios are played in cars to the annoyance of other passengers the offenders must be warned that they are liable to prosecution.

Guards and Assistant must see that passengers do not consume intoxicating liquor on trains.

Passengers must be prevented from joining or alighting moving train.

The guard must report any instances of misbehaviour on the part of school children, together with the names of the children and school attended, to the Stationmaster who will immediately notify the principal ( or Head Teacher} of the school concerned.

When departmental property is damaged by passengers every effort must be made to detect the offenders and full particulars are to be reported to enable costs to be recovered.



ADVICE TO PASSENGERS AND INTENDING PASSENGERS WHEN
TRAINS ARE DELAYED

Rule 143 and Traffic Code Instruction 2 (22) and 4 (2) provide that passengers must be advised the cause and expected time of delay when trains are held up.

The Department is still being subjected to severe criticism as a result of the failure of some staff to carry out these instructions. It is important for staff to closely watch this matter in every instance where a delay of more than a few minutes occurs. When delays occur Guards and members assisting on trains are required to take the appropriate actions as listed in following clauses, (a), (b). (c) and (d). It is essential that several announcements be made in each carriage or coach.

(a) Delays of a Few Minutes or More: To assist in ensuring that information is given to all passengers without delay, guard's assistants must cease routine work and report to the guard as soon as it is apparent that an unusual delay is occurring and in every case when a delay of 3 minutes duration arises. Guards must direct their assistants as to the nature of the information to be given and assistants must promptly convey this information to passengers throughout the train.

(b) Delays Between Stations: It is recognised that when trains are delayed between stations there may. at times. be difficulty in finding out the cause of the delay. It is also appreciated that it is not desirable that passengers be given information which is not correct. Notwithstanding this, it is considered that passengers should be given information of some kind when the delay is such that it becomes obvious to all that something unusual has happened.
If your train is delayed for 3 minutes, find out what is wrong. As you go to the front - say "We are delayed for some reason and I am going forward to find out what is wrong."
On your return to your section of the train - say "The delay is caused by ...... and we should be about ...... or if necessary -"The delay is caused by ...... and I will keep you informed as to progress."


(c) Trains Delayed in Tunnel: When a passenger service is delayed in a tunnel it is more than ever important that prompt action be taken to re-assure passengers, particularly women. If the failure involves the loss of power and normal multiple unit lighting fails, the emergency light switches above exit doors must at once be switched on throughout the train by guards and assistants. If coach becomes overheated, end and luggage compartment doors, also windows are to be opened as required. In addition, arrangements are to be made with the driver to switch off heating if necessary.

(d) Extensive Delay: In cases where the delay is extensive and additional information is available, this must also be given to passengers as other duties permit. Where an extensive delay is likely Guards must go through their train and ensure that all passengers are aware of the reason for the delay.



TRAIN EQUIPMENT

Trains must display the following signals by day and by night; except when the circumstances require it, detachable tail and side lamps need not be lighted in the daytime except on the Manawatu line where tail lamps must be lighted at all times between Wellington and Paekakariki.

(a) Tail Lamp: To show red to the rear displayed on the lower left hand side at the rear of the last vehicle.

(c) Side Lamps: To show white forward and red to the rear when lighted; provided for the purpose of indicating to the Enginedriver that his train is complete.

Sidelamps must be placed on the higher brackets on either side of rear vehicles.

Side and tail lamps must be removed from carriage trains which terminate at stations outside Wellington, such as Taita and Paekakariki etc.

( c) Brakes: At stations where trains commence their journey and Train Examiners are not in attendance it is the duty of the Guard to advise the Officer-in-Charge when brake test has been completed.



FIRST AID BOXES FOR MULTIPLE UNITS

Contents
Cottonwool 450 g ( l lb) 1
Cottonwool 115 g (4 oz) 4
Cottonwool 55 g (2 oz) 2
Bandage, roller 2.5 cm ( 1") 12
Bandage, roller 5 cm (2") 12
Bandage, roller 7.5 cm (3") 12
Bandage, triangular 12
Sterile Wound Dressing (large) 6
Sterile Wound Dressing (small) 6
Plain Gauze 30g (1 oz) 2 pkts
Cetrimide, Cetavlon C.T.A.B. 3% 170 mls (6 oz)
Savlon Antiseptic Cream 1 tube
Assort6d Adhesive Dressings 2 pkts
Adhesive Dressing Strip 6.3 cm x 90 cm
(1 yd x 2 1/2") 2 pkts
Scissors 12.5 cm 1
Bowls, nested one 12.5 one 15 cm -plastic 2
Artery forceps (Spencer Wells) 1
Tweezers (large) 1
Eye Bath 1
Eye Tissues I pkt



TYPES OF EXTINGUISHERS AND THEIR USE


CO2 EXTINGUISHERS
These extinguishers are painted red and are suitable for small fires and may be used for extinguishing fires of burning oil, electrical fittings and petrol fires. They are not considered suitable for use on burning wood or fabric. Care must be exercised in using this type of extinguisher in a confined space.

FOAM EXTINGUISHERS
These extinguishers are painted blue and are intended for use on larger fires of burning oil or petrol. THEY SHOULD NOT BE USED ON ELECTRICAL FITTINGS.

SODA ACID EXTINGUISHERS
This type of extinguisher MUST NOT be used for burning oil, petrol, or on electrical fittings. They should be used in all cases of burning wood or fabric.

BCF EXTINGUISHERS
These extinguishers are painted yellow and are suitable for use on all types of fires. However, as the contents contain semi toxic gas care must be exercised in using this type of extinguisher in a confined space.

Care must be exercised when using fire extinguishers to see that the stream is directed away from persons and that, in the case of extinguishers fitted with hoses or funnels, the hose or funnel is held firmly, Care must be exercised in using this type of extinguisher in a CONFINED SPACE

EVERY ENDEAVOUR SHOULD BE MADE BY MEMBERS TO FAMILIARISE THEMSELVES WITH THE VARIOUS TYPES OF FIRE EXTINGUISHERS AND THEIR USE.



PROTECTION OF TRAINS AND RAILCARS

If it is necessary to protect a railcar or train from other traffic use is to be made of detonator signals and red and green flags which are part of the guards equipment and will be found in the "Guards Holdall". Detonators and red and green flags are also in the drivers compartment of the locomotive. The detonators must be placed, label upwards, as nearly as possible in the centre of the rail, with the lead claps bent around the upper flange of the rail;

The persons providing protection must go back and forward as necessary plainly exhibiting a Danger hand signal (both arms raised above the level of the head) or a red flag (red light after dark), and place detonators on the rail as under:-

One on each rail at 200 metres from the train
One on each rail at 400 metres from the train
One on each rail at 600 metres from the train
One on each rail at 800 metres from the train
One on each rail at 1000 metres from the train

Three on each rail 100 metres apart at not less than 1,200 metres from the train, where the enginedrivers of approaching trains will be able to obtain a good and distant view of the danger hand signal. He must continue to exhibit the Danger hand signal and maintain the three detonators at a distance of not less than 1,200 metres from the train, to stop approaching trains, whether or not such trains are expected.

IN DOUBLE LINE AREAS PROTECTION MUST ALSO BE PROVIDED ON THE OPPOSITE LINE TO STOP OTHER TRAINS



DERAILMENT - MULTIPLE UNITS

Passengers to be advised to remain seated for fear of electrification.

If the pantograph cannot be lowered a wooden ladder is provided in all DM coaches for detraining in the above instance. Guards must take every precaution not to come in contact with the locomotive or coach while standing on the ground, until such time as the overhead equipment has been made dead or earthed. A T. valve is fitted to each coach and when turned to the right will open one set of doors.

Evacuation Procedures
Where there is no immediate danger to passengers they should be informed of this and instructed to remain on the train.

Where in the interests of safety it is necessary to evacuate passengers this should be done as quickly as possible through the closest available exit.

Passengers must be made aware of the restricted space between the train and a tunnel wall or the face of a cutting. They must also be warned of the need to exercise care when alighing from the body of the train under these conditions and assistance should be given by staff wherever possible. In all cases passengers must be escorted to safety by a competent person.

The following points should also be noted.

NOTE: Most viaducts and bridges have walkways and handrails fitted for the safe movement of personnel as follows:

(a)On both sides of all bridges within station limits.
(b) On one side of all bridges:-
  (i) Within 200 m of station yards.
  (ii) Near turnouts between stations and over which shunting is carried out.
  (iii) Over 13m in height.
  (iv) Over 183m in length not otherwise provided for above.
(c) In suburban areas, where there are two main lines the space between the two tracks is decked.

AS NOT ALL VIADUCTS AND BRIDGES ARE EQUIPPED WITH WALKWAYS AND HANDRAILS EXTRA CARE IS TO BE TAKEN WHEN EVACUTATING PASSENGERS IN THESE AREAS.

In Tunnels
When evacuating passengers in tunnels special care is to be taken to make passengers aware of drains and holes. Passengers should leave tunnels as quickly as possible by walking between the track and must be escorted to the closest exit. Although it is quicker to proceed to the down hill end of a tunnel when exits are a similar distance apart, the actual route must be chosen according to the circumstances pertaining at the time. For example. the possibility of following train movements into the tunnel must be taken into account as well as any winds at the time which may be blowing smoke and fumes in the same direction as the proposed evacuation route.

On Curves
It is safer to evacuate passengers to the low side of curves warning them to take care of drains and holes and proceed between the track to a suitable assembly point.


CARRIAGE LIGHTING

During the winter months the batteries of cars on suburban services are difficult to keep sufficiently charged to adequately light up the carriages owing to the very short distances the cars are required to run.

In order to provide reasonable lighting and at the same time conserve the batteries, the following instructions are to be observed by all staff concerned.

Services Commencing or Terminating at Wellington
The electric lights in cars on all suburban services out of Wellington must be switched on no earlier than 15 minutes before departure time.

During hours of darkness or dusk and on dull mornings, all lights in carriages terminating and going out of service at Wellington are to remain alight until arrival at Wellington Station platform. On normally light and clear mornings lights may be extinguished after the train has passed the multiple unit shed but not before.

Guards and train assistants must extinguish as many lights in cars as possible and the lights in any remaining cars must be promptly extinguished by car yard staff.

Services Commencing or Terminating at Taita
The lights on cars coming out of storage at Taita are to be lit just before being placed to Taita platform.

All cars terminating their runs and going out of service at Taita are to have their lights extinguished immediately after passengers have alighted.

The extinguishing of lights on carriage trains must not be left to the assistants entirely. Guards are also expected to assist in this duty.



CHECKING OF TICKETS: WELLINGTON SUBURBAN SERVICES

Suburban trains in the Wellington area are to be checked as follows:


Paraparaumu-Wellington
Leaving Paraparaumu
Leaving Paekakariki

Leaving Porirua


Full check with one nip being taken out of ticket by Guard or Assistant.
Full check. All tickets ex Paraparaumu to be sighted and checked against nipper impressions. Calls for tickets from subsequent stations to Porirua.
Full check of all tickets.

Wellington-Paraparaumu
Leaving Wellington

Leaving Paekakariki


Full check. Only one nip to be taken out of tickets to Paraparaumu. Thence call for tickets from subsequent stations.
Full check by Guard and Assistant.

Paekakariki - Wellington
Leaving Paekakariki

Leaving Tawa


Full check. Thence calls for tickets from subsequent stations to Takapu Road. Nip out Redwood and Takapu Road tickets.
Full check. Thence call for tickets from subsequent stations. Sight Redwood and Takapu Road tickets.

Wellington-Paekakariki
Leaving Wellington
Leaving Porirua


Full check. Thence calls for tickets from subsequent stations.
Full check. Thence calls for tickets from subsequent stations.

Upper Hutt-Wellington
Before Silverstream

Leaving Silverstream
Leaving Petone


Calls for tickets from Upper Hutt and subsequent stations for stations up to Silverstream.
Full check. Thence calls for tickets from subsequent stations up to Petone.
Full check. Thence calls for tickets from Ngauranga and Kaiwharawhara.

Wellington-Upper Hutt
Leaving Wellington

Leaving Taita


Full check. Thence calls for tickets from subsequent stations. Nip out Pomare and Manor Park tickets
Full check. Thence calls for tickets from subsequent stations. Sight Pomare and Manor Park tickets.

Taita-Wellington
Before Petone
Leaving Petone


Calls for tickets from Taita and subsequent stations for stations up to Petone.
Full check. Thence calls for tickets from Ngauranga and Kaiwharawhara.

Wellington- Taita
Leaving Wellington:


Full check. Thence calls for tickets from subsequent stations.

Melling-Wellington
Before Petone
Leaving Petone


Calls for tickets to Lower Hutt and Petone.
Full check and calls for tickets from Ngauranga and Kaiwharawhara.

Wellington-Melling
Leaving Wellington


Full check. Thence calls for tickets from subsequent stations.

Johnsonville- Wellington
Before Ngaio
Leaving Ngaio


Calls for tickets to Crofton Downs and intermediate stations.
Full check. Sight Crofton Downs tickets.

Wellington-Johnsonville
Leaving Wellington


Full check. Thence calls for tickets from subsequent stations.

Masterton- Wellington
Leaving Masterton
Leaving Featherston
Leaving Upper Hutt
Leaving Trentham
Leaving Petone


Calls for tickets up to Featherston
Full check
Call for tickets to Trentham.
Full check. Thence call for tickets from subsequent stations up to Petone.
Full check.

Wellington - Masterton
Leaving Wellington
Leaving Upper Hutt


Full check. Thence calls for tickets from subsequent stations.
Full check. Thence calls for tickets from subsequent stations.


Barrier Operation
When the ticket barrier is in operation at Wellington the full check leaving Wellington is not carried out. Calls for tickets from subsequent stations only will be required on these trains.

Note: Calls for tickets from intermediate stations must be made sufficiently loud and clear and repeated as often as necessary to ensure the call can be heard and understood by passengers concerned.




PASSENGER COUNTS

Passenger counts are to be taken and supplied to the Guard of train as follows:



Up Trains Down Trains

Wellington to Masterton Masterton to Wellington
Count from Wellington Count from Masterton
Count from Upper Hutt Count from Carterton
Count from Featherston Count from Featherston
Count from Carterton Count from Upper Hutt
Count From Petone

Wellington to Upper Hutt Upper Hutt to Wellington
Count from Wellington Count from Silverstream
Count from Taita Count from Petone

Wellington to Paraparaumu Paraparaumu to Wellington
Count from Wellington Count from Paraparaumu
Count from Porirua Count from Paekakariki
Count from Plimmerton Count from Porirua
Count from Paekakariki

Wellington to Paekakariki Paekakariki to Wellington
Count from Wellington Count from Pukerua Bay
Count from Porirua Count from Paremata
Count from Plimmerton Count from Tawa

Wellington to Johnsonville Johnsonville to Wellington
Count from Wellington Count from Ngaio

Wellington to Melling Melling to Wellington
Count from Wellington Count from Petone

Wellington to Taita Taita to Wellington
Count from Wellington Count from Petone

Passengers counts must be accurate and are NOT to be just a calculated guess. The figures supplied are one of the main factors taken into consideration when arranging any alterations to services and they must be correct to enable true assessments to be made.

Dm coaches hold 56 passengers seated and D coaches 72 passengers seated.

From time to time special counts are taken in the suburban area, this is notifiable by train advice or special instruction.




TICKETS GENERAL


Railway Concession Fares for Beneficiaries


How to Obtain
The Department of Social Welfare issues an identity card to all eligible beneficiaries. The identity card must be shown on request.

What Tickets may be Obtained
All main trunk and provincial train services.

Ordinary single tickets on rail and Road Services suburban passenger services.

Ordinary tickets on Road Services long distance coaches.
Ordinary tickets on the Cook Strait Rail Ferries.

Charge:
Beneficiaries are to be charged children's fares.

Children's Fares
Children under four years of age in the charge of a responsible person travel free, children four years of age and under 15 years of age at half fares 15 years of age and over full fares

Excess Fares
Surfboards, Bicycles and Surfskies on train services are to be charged an excess rate equal to one adult single fare or one adult ten trip fare for the journey conveyed.

Seeing-eye dogs for blind persons are not to be charged for, and may travel in units or carriages with owners.

All other dogs must be conveyed in a proper box and placed in guards van for which a charge must be made.



DAILY PAY-IN OF P.9, and P.9E MONIES

The following instructions issued by the Director, Finance and Accounts Branch must be strictly adhered to:

All members issued with tickets for sale must pay in takings or, if no sales have been made, present their tickets daily to the pay-in officer who is to record next to issue numbers and obtain further signature from the guard or assistant when the tickets are taken out again.

At Wellington, the P .9 Office is open during the following hours:

Monday to Friday

0730 - 2030

Saturday

0845 - 1245
1315 - 1700

Sunday

0845 - 1245
1315 -1630


When the P.9 office is closed, bulk sums of money may be paid into the main Booking Office or Suburban window where a G.74 receipt will be issued. Staff are strongly recommended to use these facilities instead of leaving sums of money in their lockers or carrying on their person.

However, the ticket wallet or P.9 book MUST be presented at the P.9 office for checking before commencement of your next shift.

Guards and Assistants should pay in at the end of each shift. Allowance is made in their booking on and booking off times for uplifting tickets and paying in takings.

All tickets on issue to a member must be presented to the offfice staff daily. A verbal assurance by a guard or assistant, that no sales have been made from a particular book of tickets not produced will not be accepted.

Where a guard or assistant does not have the opportunity to pay in at his home station, arrangements should be made wherever practicable, for payments to be made at a convenient office.

Where ticket wallets are on a personal issue basis and are required for use only intermittently they should be returned to the office for safe keeping until required.

If going on leave for more than a day or two the wallet should be returned to the office prior to proceeding on leave. In the event of sudden sickness necessitating of tickets from duty for more than a day or two, steps should be taken to return the wallet and any takings.

Ticket wallets for guards who duties alternate between Passenger and Goods train should be returned to the office when not required for more than a day or two.

Guards and assistants must ensure that they carry sufficient tickets to cover the period between pay-ins. Furthercan be obtained from the P .9 Office.

A separate signature will be required for each new block or book of tickets issued.

Passengers' Change

If for any reason passengers change cannot be given it must be paid into a suitable Booking Office at the first opportunity and a G.74 receipt obtained.




Last Updated: Saturday, December 31, 2005

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